Revolution and Digitization are two words that define the 21st century. Everyone is now looking for a better and faster way to get things done with less stress and still attain an optimum result. So people depend on tech that gets things done with ease, but how do people choose which one is best for them out of the multitude of brands producing the same product or offering the same services.
Reviews! 84% of people trust online reviews before making any decision on whether to get a product or patronize a service. You need to be aware of what users say about your business online and use that data to improve customer relationship. You get access to that information through Reputation Management strategies.